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Refund Policy

Refund Policy
Eligible items may be returned for STORE CREDIT ONLY.
We have a 14 day strict return policy. You will need to have your item postmarked within 14 days of receipt of your products based on your tracking information.
For refunds and exchanges
We do not do refunds
Eligible items may be returned for STORE CREDIT ONLY.
We will gladly issue you an e-gift card to the email address on file that can be used immediately and never expires. When returning, we recommend using a traceable service such as USPS flat-rate shipping. Please also remember that you are responsible for return shipping charges. Keep your tracking information available in case it is needed.
We recommend using your store credit to purchase the new size or color. Package returned to us marked “Refused”, “Undeliverable”, or otherwise will incur a 20% restocking fee.

*Cancelation of orders placed; due to customer change of mind, are subject to a restocking fee. 

Regarding Apparel and Accessories
Your items must be returned in the original, unworn and undamaged condition. Returned items must be unwashed (free of any stains from makeup, deodorant, dog hair, smoke or wear) with all product tags attached in the original packaging.
If we receive it in an opened or un-sellable condition, we will not be able to accept the returned merchandise or offer you store credit and/or credit you for shipping. So please check your products carefully before sending them back.
Keep in mind we do not accept used product returns under any circumstances.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high-resolution photos.

Regarding Glass & Tobacco Accessories

*All Sales are Final*

Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse.
In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery by contacting customersupport@thedroplv.com

Steps to File a Claim:
• You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
• The Drop will replace the broken item with a functional unit at no additional cost.
• The Drop may request that you send back the original defective item at no additional cost (we’ll provide a prepaid label).

**If the product should be returned due to an error of ours (for instance; we sent the wrong item, or it arrived flawed), then we will accept responsibility for shipping costs. You can return the items via USPS First Class Mail within the 14 day period and we will refund you for the shipping costs and send you the correct items without additional shipping. 
If the return is not due to an error of ours (you ordered the wrong size or you decided you didn’t want it), We do not accept returns / exchanges on any Glass and or tobacco products.

Final Sale Items 

(NON-RETURNABLE, NO EXCEPTIONS) FINAL SALE ITEMS INCLUDE: Anything on Sale, All Items, Products/Accessories, Sports Bras and Undergarments, Perishable goods such as food and candy. We do not accept used product returns under any circumstances.

 Have Questions? Contact Our Customer Support Team By Email: customersupport@thedroplv.com
You may also contact live support Monday-Friday between 11am-5pm Pacific Time at 702-413-6779 ( Due to Covid -19 circumstances; if you are unable to reach us during these hours, Please email us for a faster response.

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